CareerChoice:KPO

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Contents

Introduction

KPO, Knowledge Process Outsourcing, is a new wave in global outsourcing, which has evolved as an intellectual cousin of BPO, or Business Process Outsourcing in India. KPO deals with off shoring of high-end jobs in order to save costs and increase operational efficiencies. India has a huge amount of intellectual resources and specialized expertise, which makes it a one of the most favorite destinations. According to a report by GlobalSourcingNow, the Global Process Outsourcing industry is expected to employ more than 250,000 people by 2010 and India it is expected that a business of around $12 billion would be outsourced to India till 2010.

Area of Work

KPO helps in transfer of domain specific expertise of higher level rather than process expertise. The high-end services, which Indian KPO sector can provide, are:

  • Research and Development
  • Business and Technical analysis
  • Training and Consultancy
  • Data Analytics
  • Legal Services
  • Intellectual Property and Research
  • Medical Facilities
  • Writing and Content Development
  • Pharmaceuticals and Biotechnology
  • Business and Market Research
  • Advanced Web Applications

Skills

One should have the following skills if one wants to work in a KPO

  • Good communication ability
  • Strong command over English language
  • Enunciation ability
  • Interpersonal skill like listening, questioning and intonating
  • Knowledge of computers and online research skills
  • Some job specific skill like writing ability, analyzing raw data, report creation etc
  • In-depth domain expertise

Apart from this one should have a positive attitude and a basic interest in the work along with high level of commitment and so one can grow well along with the growing KPO sector.

Qualifications

People with science background are preferred more as they have an aptitude for mathematics and natural flair for science and research. But there are no specific qualifications required in a KPO. Some preferred professional categories and qualifications are:

  • MBA's (HR, IT, Finance, Marketing, IB etc)
  • Doctors
  • Engineers (B.E, B.Tech, M Tech)
  • Lawyers
  • Teachers
  • Chartered accountants
  • Economists
  • Architects
  • Journalists
  • PHD's

Career Prospects

People with science background are preferred more as they have an aptitude for mathematics and natural flair for science and research. But there are no specific qualifications required in a KPO. Some preferred professional categories and qualifications are:

  • MBA's (HR, IT, Finance, Marketing, IB etc)
  • Doctors
  • Engineers (B.E, B.Tech, M Tech)
  • Lawyers
  • Teachers
  • Chartered accountants
  • Economists
  • Architects
  • Journalists
  • PHD's

Remunerations

The pay package depends much on performance shown by the highly qualified individuals.

The beginners may earn between Rs.7000 to Rs.9000 in a month. An experience of 4 to 5 years can get a salary between Rs.4 lakh (400,000) to Rs.6lakh (600,000) per annum which can jump on to as high as Rs.15 lakh(1.5 million) to Rs.20 lakh(2 million) in few years time. Apart from the lucrative pay packages the work environment present in these companies is beyond comparison.

Recruitment Procedure

Depending on the kind of domain knowledge the companies give cut-off for marks or grades for specific projects. After the recruitment is done the companies themselves train the candidates in myriad kind of skills required by them. They are trained to work in teams, under pressure and in different shift timings.

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